Help Center and FAQs

Curriculum

 

Where can I find the curriculum? What lessons can I teach with the kit?

Each kit comes with a printed set of activities, but you can also view and download the curriculum on our homeschool curriculum page. Simply create a free account to log in and you are ready to go! 

 

I've never taught STEM before. Are there resources available to help me prepare?

Yes! Our Foundational Fluencies Learning Module for Parents is designed to help you get started using the Maker ROK Blocks STEM Kit.

 

Parent Support

Do I need to have a background in science, technology, engineering, or math to use this kit with my child?

Not at all. Our program has been designed so that any caring educator, including parents with no STEM expertise, can follow the step-by-step guides and help spark in their child a love of STEM learning. If you'd like a little self-paced support beforehand, you can check out our Parent Training videos

 

Who can I contact if I have a question or need help?

You can email us at Hello@KidSparkEducation.org to chat or set up a time for us to call you for support. We're always here to lend a hand!

Maker STEM Kits

 

I have more than one child. Do I need more than one kit?

Each kit is designed to work for up to two (2) kids at once. 

 

Can we purchase replacement components?

Yes, we make it easy to maintain your STEM kits and labs. Please visit our Replacement Parts Page.

 

Payment

 

What payment methods do you accept?

When purchasing online via the Kid Spark shopping cart, you can pay with any major credit or debit card. That includes visa, MasterCard, Discover, and American Express. For your convenience, you also have the option to pay using your PayPal account at checkout.

Returns

 

What if I need to return my kit?

Products that are unused and in their original packaging will be considered for refund within 30 days of the shipment receipt. Please note a 10% restocking fee and any return freight charges will apply to returned products that were not shipped in error or defective. All returns must receive a return authorization prior to shipping your return.  Product to be shipped back at customer’s expense. Please contact client services at contact@kidsparkeducation.org or 858.259.4433 to speak to a Client Services Representative.

 

What is your warranty policy?

All products are warranted against defects in material and workmanship for a period of six months from the date of original purchase when used under normal operating conditions. Click here for more information.

Shipping

 

How long will it take to receive my order?

We typically ship next business day via our warehouse located in Indiana. Please allow 2-5 business days for delivery.  Canadian orders ship UPS and may experience delays at the border.

 

How can I track my order?

We will email you a tracking number once your packages have been received by the appropriate carrier.

 

Do you ship outside the US?

The Maker ROK Blocks kit is only available in the United States via FedEx Ground.  

 

How can I reach customer support?

Have more questions? We’d love to talk! Please send us an email at contact@kidsparkeducation.org or give us a call at 888.476.5265 Monday through Friday 8am to 4pm PST.